Customer Service Representative Woodstock 2137195

Woodstock, NB

Headquartered in Woodstock, New Brunswick, we are one of Canada’s leading broadband service providers. For over a decade, We have been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, we offer voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join our team of Customer Service Representatives in our Woodstock, NB or Fredericton, NB office!

Our company offers a high energy, fast-paced work environment where employee opinions and feedback are valued.

We offer:

  • Competitive compensation package
  • $2.00/hour Bilingual Premium (French/English)
  • Bonus incentive opportunities up to $2,800 annually
  • Excellent company benefits including health and dental
  • Matched participation in group RRSP
  • Onsite fitness facility
  • Strong focus on internal promotion, career path development and training
  • Opportunities to work from home after six months tenure
Key responsibilities include:
  • Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
  • Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
  • Providing general account, billing and technical support to our customers
  • Processing service orders
  • Maintaining accuracy of customer databases
  • Assisting with reporting and administration
  • Maintaining service levels and achieving business and performance goals and objectives
The ideal candidate will possess:
  • Strong customer focus and a willingness to learn
  • Well-developed interpersonal and customer service skills
  • Strong time management and organizational skills
  • Ability to analyze and solve problems
  • Attention to detail
  • Ability to prioritize and multi-task while adapting in a fast-paced work environment
  • Bilingualism (French/English) is an asset
  • Post-secondary education (or an equivalent combination of training and experience) considered an asset
  • Experience in a contact centre environment considered an asset
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Please apply today.


Keywords: New Brunswick, NB, New Maryland, Silverwood, Heron Springs, Brookside West, Hanwell, Oromocto, Maugerville, Minto, Woodstock, Hampton, Sussex, Saint John, Moncton, Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, Administrative Assistant, Admin Assistant, Executive Assistant, Receptionist, Secretary, Office Admin, Office Administrator, Data Entry, Office Coordinator, Office Co-ordinator

 

Xplornet Communications Inc.

Xplornet Communications Inc.

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

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