Dispatcher Toronto 2141630

Toronto, ON

We are presently seeking a Dispatcher for the (GTA) area.

We are a well-established company with over 40 years in the HVAC & Plumbing sector located in the Etobicoke area, currently looking to add a dispatcher to our team. This is a great opportunity for long-term professional growth with a solid company. We are a thriving, privately owned business servicing the greater Toronto Area.

We are a very well-respected company in our industry and we take pride in our workmanship and professionalism.

We believe that you can make the difference and through team work we can help you to get where you want to be. We have a great dynamic working environment and employees are appreciated for good work.

RESPONSIBILITIES AND DUTIES

  • Take incoming customer calls
  • Schedule and coordinate all service calls as calls are received
  • Create dispatch purchase order for all service calls
  • Dispatch Service Technicians, one call at a time
  • Dispatch Service Technicians from home to first call if necessary
  • Debrief Service Technicians after completion of each call
  • Respond to all messages/Enquires from customers concerning service schedule
  • Maintain the dispatch board / schedule
  • Forecast workload for 2 – 3 days out
  • Contact vendors with a “Parts Pending “status as parts are received for scheduling
  • Cultivate strong relationships with service technicians and customers to reduce the stress that comes with last minute schedule changes

QUALIFICATION AND SKILLS

  • High school diploma required
  • Ability to multi-task
  • Advanced customer service skills
  • Computer skills
  • Geographical knowledge of service area or map reading skills
  • Organized
  • Knowledge of industry is recommended but not required
  • Strong knowledge of the roadways throughout the immediate area
  • Ability to work in a team environment in high pressure situations
  • Strong written and oral communication skills are essential

We offer Top wages and provide our employees with a variety of outstanding benefits & programs

  • Health and Dental Benefits
  • Life Insurance
  • RRSP Package
  • Assistance with further training where relevant

We pride ourselves on our excellent company culture, our very clean and safe working environment, and our commitment to continue being an equal opportunity company and hiring a diverse work team.

We welcome applications from all qualified candidates.

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.

Please apply today!

Keywords: Dispatcher, dispatching service technicians, scheduling, dispatch board, general administration, clerical duties, service dispatcher, telephone duties, Administrative Assistant, Admin Assistant, Executive Assistant, Office Admin, Office Administrator, Office Coordinator, Office Co-coordinator, Customer Service Representative, CSR, Customer Service Rep, Ontario, ON, York, Etobicoke, Scarborough, North York, Mississauga, Brampton, Woodbridge, Oakville, Milton, Concord, Vaughan, Richmond Hill, Markham, Pickering, Ajax, Oshawa, Newmarket, Georgetown, Hamilton, Burlington, GTA

 

Champ Engineering Ltd

Champ Engineering Ltd

C.H.A.M.P. Engineering Limited is a privately owned Canadian company. Since 1976 we have been providing the best possible energy management solutions across the country. We are one of the largest residential high-rise apartment building heating contractors servicing the greater Metropolitan Toronto Area.

We offer Energy management solutions, providing cost-effective and energy efficient alternatives for your business. We have achieved this initiative in over 500 buildings across Canada, including commercial and apartment buildings, condominiums, government offices, hospitals, schools, shopping centers and retail properties.

We’ve earned our success over the past 38 years, by designing down to earth solutions, reliable products, well matched to each application and by providing unparalleled service in installation and warranty support.

We believe that you can make the difference and through team work we can help you to get where you want to be. We have a great dynamic working environment and employees are appreciated for good work.

Please forward all resumes to vernak@champeng.com

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