Junior Systems Administrator

Mississauga, ON

About Us

We have over 60 years of experience specializing in the design, manufacture, and custom fabrication of engineered polyethylene systems for water, wastewater, and storm water management applications.  We offer our clients full-service engineering support in the design and manufacture of custom systems to meet their project’s specific requirements.

Purpose of the Job

The Junior Systems Administrator (“the admin”) plays a pivotal role in our IT service management operations. Working under the guidance of the Director of IT, the admin is responsible for managing and supporting the company’s technical infrastructure. By leveraging industry best practices and drawing upon their expertise, the admin contributes to the smooth operations of the organization’s IT services and enhances end-user technology satisfaction.

Our end-users are in Mississauga, Huntsville, Saskatoon, New Jersey, Oklahoma, and Tennessee as well as remote work-from-home sales representatives.

Role Overview

The primary purpose of this role is to serve as the internal subject matter expert for the organization’s technical infrastructure.

The admin is responsible for the maintenance, monitoring, support, and operations of the organization’s technology including our end-user computing, VoIP systems, LAN and WAN networks, cloud infrastructure as well as the various SaaS systems currently in use.

Responsibilities Include

• Install, configure, and manage servers and virtual machines in a Microsoft Azure environment.
• Manage OS patching including reviewing patches, scheduling patches, verifying, and reporting on success and troubleshooting any patching related incidents.
• Manage backups including reviewing backup schedules, verifying backup success, providing backup reporting, and troubleshooting any backup related incidents.
• The creation and maintenance of Group Policy Objects for the environment.
• Writing and deploying scripts to deploy, patch or remove software.
• Daily monitoring of hardware, software and systems integrity and availability.
• Providing ‘Tier 2’ level support by monitoring tickets and ensuring incidents and service requests are completed in a timely manner by acting as an escalation path for the service desk team.
• Identify recurring incidents and potential problems to proactively minimize their impact on end users and the organization.
• Contribute to problem management activities by conducting root cause analysis and providing necessary documentation.
• Actively participate in process improvement initiatives and propose ideas to enhance the overall efficiency and effectiveness of the service desk operations.
• Stay up to date with latest industry trends, technologies, and best practices by participating in educational and training opportunities, reading news and media publications, and maintaining professional networks.
• Document and maintain installation and procedure guides, working with the service desk team to create SOPs when necessary.
• Actively participate in all Health & Safety training and promote a safe work environment.
• Other duties/tasks/special projects as assigned by the Director.

Requirements

• Related post-secondary diploma or degree in Computer Science or Information Technology
• Prior experience within a medium to large-scale organization, specifically with:
  • Operating systems such as Windows, Windows Server, Linux, iOS, and Android.
  • Traditional Windows environment functions such as Active Directory, DNS, DHCP, File and Print Services, GPO, IIS, Exchange, Certificate Services, RDS, Authentication, Logging and Alerting, and Backup Services.
  • Networking knowledge and troubleshooting (i.e., DHCP and DNS)
  • Familiarity with the Microsoft ecosystem (i.e., Office365, Azure and all the related tools and systems within such as Intune, Autopilot, conditional access, etc.)
  • Knowledge of software such as ConnectWise RMM, Cisco, HaloITSM would be a plus.
• Strong knowledge of IT service management principles, particularly ITIL.
• Strong interpersonal, organizational, and time management skills.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and with minimal supervision (self-starter).
• The ability to develop strong and effective working relationships at all levels of the organization.
• Proactive approach towards learning and professional development.

We Offer:

• Starting salary between $70,000.00 - $75,000.00 commensurate on experience.
• Growth Opportunities
• Company paid health & dental benefits, plus flexible Health Spending Account
• Paid day off on your Birthday
• Vacation days (3 weeks to start)
• Company pension match up to 5% of salary
• Annual fitness allowance