Troubleshooter (Distribution)

Morrow, GA

Position:               Troubleshooter (Distribution) 

Department:       Distribution and Conveyance

Paygrade:            105 NE 

Pay:                         Min: $22.511  Mid: $28.701 Max: $34.892

Deadline:              Monday, October 2, 2023

Purpose of Classification: 

The purpose of this classification is to respond to CCWA emergency calls, customer complaints, construction accidents, and other problems that occur throughout the water service system, to assess the situation and to initiate corrective action. 

Essential Functions:  

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. 

Responds to calls regarding broken water mains, problems with wastewater mains, customer complaints, pressure complaints, construction accidents, and other problems. 

Assesses the situation and identifies needed repairs: reports details to the foreman; and generates work orders to dispatch repair crews or completes repairs. 

Coordinates with Crew Leaders to organize and assist crew activities in order to repair water system problems. 

Provides information regarding and/or explains water and wastewater service problems to customers and contractors. 

Maintains a log of responses to calls and actions taken. 

Makes necessary repairs that can be made without a crew truck being dispatched. 

Properly stocks and maintain tools and equipment 

Assists other CCWA staff and crews as needed, such as removing locks, installing meters, turning off services, completing repairs, flushing lines, and gathering materials.  

Processes a variety of documentation associated with department/division operations, within designated timeframes and per established procedures. 

Operates a personal computer to enter, retrieve, review or modify data, utilizing database, Internet, e-mail, or other software; and operates general office or other equipment as necessary to complete essential functions. 

Communicates with supervisor, other CCWA employees, contractors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems. 

Additional Functions: 

This position may require on call assignments. 

Performs other related duties as required. 

Minimum Qualifications: 

High school diploma or GED required; supplemented by one years of experience in maintenance and repair of utility lines and systems; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. This is considered a Safety Sensitive position. 

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license. The following additional licenses/certifications are required:  None 

Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all CCWA or departmental policies, practices, and procedures necessary to function effectively in the position. 

Performance Aptitudes: 

Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data.  Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships. 

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. 

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions. 

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information. 

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division.  May include counting, recording of counts, and basic measuring. 

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. 

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. 

ADA Compliance:  

Physical Ability: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, crawling, and prolonged standing, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of heavy weight (50-100 pounds). 

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals.  Some tasks require the ability to communicate orally. 

Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, traffic hazards, bright/dim lights, rude/irate customers. 

At CCWA, it is our policy to provide equal employment opportunities to all employees, including temporary employees, and applicants for employment based on qualifications, abilities, and merit. Therefore, CCWA prohibits discrimination against employees, applicants or any other legally covered persons because of race, color, religion, national origin, age, sex (including pregnancy, sexual orientation and gender identity or expression), citizenship, genetic information, disability status, past, current, or prospective membership in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to job advertisements, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.