Company Overview

We are an established new home builder, building in Edmonton, Calgary, and surrounding communities. We provide our customers with high quality, innovative, and sustainable homes. Since first breaking ground in 1988 we’ve built more than 13,000 homes and proudly build Built Green® homes. Our mission is simple: to deliver the home-buying experience that brings the most joy and value to the customer. To accomplish this, we love to challenge the status quo and harness the power and ideas of our forward-thinking team.

The Role

We are looking for a New Home Warranty Specialist to join our passionate, industry leading team. If you’re looking for an innovative company that’s focused on growth and is on a mission to create an unforgettable customer experience, please read on.

The New Home Warranty Specialist ensures new home warranty issues are addressed and contributes to maintaining the company's reputation for superior customer service through timely and effective home warranty service. This role will service homes across the Calgary area.

Responsibilities

• Understand and assess the deficiencies in a new home to determine the appropriate action
• Responsible for contributing to the customer experience by attending scheduled warranty appointments at customer homes
• Provide guidance and information directly to customers regarding the operation, maintenance, and care of their new home
• Provide post-possession services and warrantable repairs including dispatching Trades for repairs
• Review maintenance items with new homeowners
• Assess and understand “on demand” maintenance requests from homeowners
• Ensure completions of repairs to meet our standards of workmanship
• Perform trade evaluations
• Contribute to Excel Homes’ customer experience by receiving phone calls and emails from customers of a varied nature and aid in making strategic decisions
• Utilizing effective oral and written communication
• Building and maintaining trade relationships through a regular proactive feedback loop
• Ensure adherence to our safety standards/policies and training requirements at all times
• Required to participate in Service and Warranty meetings

Requirements

• We are looking for someone with “hands on” experience with home repair and maintenance skills, specifically drywall and paint repair
• Experience in home repair with a strong ability to evaluate deficiencies
• A firm understanding in both home maintenance and home function.
• Must possess strong interpersonal and communication skills to deal directly with customers
• Ability to work independently with little supervision
• Ability to investigate issues as well as determine the appropriate action
• Can demonstrate time management and problem-solving skills
• Willingness to learn and become proficient in our systems required for inputting and updating data
• Strong ability to work well with others and contribute to a team environment
• Physical ability to fulfill responsibilities including 90% field work (Site Visits) that require light to high physical exertion, and 10% office work that requires light physical exertion
• Must provide a driver’s transcript with a clean driving record.
• Knowledge of a variety of construction processes
• Safety First mentality
• Strong computer skills and familiarity with the Microsoft Suite of programs is a MUST

Assets

• Safety training courses
• PHBI Courses