Customer Service Specialist
Calgary, AB
CUSTOMER SERVICE SPECIALIST
If you know anything about the construction business, then you know that getting the right products to the right site, on-time and safely, are the benchmarks of success. It is both challenging AND rewarding work. We are a team, and we want folks with great people skills on our team, because in the end – people make all the difference.
We’re looking for self-sufficient, motivated Customer Service Specialist for our Calgary location on 64th Ave SE who want to help us expand our fast-growing business.
Responsibilities
- Process customer transactions such as orders, quotes, and/or returns
- Coordinate delivery and/or pick up of customer orders with the operations team
- Educate customers on different products and their applications
- Generate, place, and confirm purchase orders with suppliers
- Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
- Participate in the physical inventory of warehouse materials
Requirements
- Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
- Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor
- Excellent communication skills (both written and oral)
- Excellent decision making and ability to take initiative
- Well organized, strong attention to detail
- Must be a respectful team player
The Offer
- Competitive salary
- Flexible benefit options
- Paid sick time
- Short and long term disability coverage
- Employee referral bonus program
- Paid training/tuition reimbursement
- Overtime available in peak periods
- Internal promotions
Company Overview
Founded in 1972, our company is a leading wholesale distributor of construction materials with over 40 locations across North America. We pride ourselves on being the most responsive, problem-solving, and fun place for our customers to conduct business.
Convoy Supply
Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.
Here's a sample of what it means to join Team Convoy:
- A team of champions who bring their best to every game
- A vision for our communities that includes and goes beyond providing meaningful employment
- A commitment to grow ethically, responsibly, and sustainably
- A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship
A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.
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