Director– Professional Practice, Quality Improvement, Patient Safety, Risk Management, and Patient Experience

Midland, ON

JOIN US IN MAKING EXCELLENT CARE PERSONAL! 

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we are on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? We are on the lookout for individuals driven by purpose, eager to make a substantial impact on the lives of our patients, their families, and our dedicated staff. We believe that safety is not just a standard, it is a promise we make to our patients, their families, and our community.

THE OPPORTUNITY

Reporting to the Vice President, Clinical Services and Chief Nursing Executive, as the Director Professional Practice & Quality Improvement, you are a forward thinker and strategic leader who easily builds relationships and works closely with leaders, staff, physicians, learners, patient and family advisors, and community partners while continuing to support excellent care at GBGH. You have strong analytical and problem-solving skills with the ability to navigate complex and challenging situations. You have a passion for patient safety, high reliability in healthcare organizations, and quality improvement led from the bedside forward keeping the patient at the center of everything we do. As the Director, you will build on our established Professional Practice Model deliverables and shape strategies, that promote a just culture, empowering our teams to deliver the highest standards of care while proactively identifying and mitigating risks.

Your leadership will directly influence patient & family trust, staff engagement, and organizational directions. This portfolio includes Professional Practice for all regulated staff and patient support workers, Patient Safety, Enterprise Risk Management, Patient & Family Experience, Policy oversight, and Ethics. Provides strategic oversight for Accreditation processes and assigns operational leadership for preparation and execution.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• • Lead the development, implementation, and evaluation of professional practice standards across all clinical disciplines, ensuring alignment with best practices and regulatory requirements.
  • Lead the organization’s quality improvement strategy—designing initiatives that drive measurable improvements in patient outcomes, safety indicators, and service experience.
  • Implement proactive quality improvement frameworks and actions to support clinical programs in information sharing, risk mitigation, and intervention.
  • Provide executive leadership and accountability for GBGH’s annual Quality Improvement Plan, including creation, submission, and ongoing monitoring.
  • Provide leadership for the enterprise risk management program, including incident reporting, quality of care reviews, recommendations creation and follow-through, and proactive risk mitigation strategies.
  • Champion a culture of patient safety, just culture, and high reliability by embedding safety principles into daily operations, training, and decision-making.
  • Collaborate with clinical leaders, staff, Professional Practice leaders, and frontline teams to integrate evidence-based practice into care delivery.
  • Execute the already in place Professional Practice Model components and Practice Sensitive indicators building a strong foundation for excellent care.
  • Monitor and report on quality, safety, and risk performance metrics to the executive team and Board, ensuring transparency and accountability.
  • Provides strategic oversight for Accreditation processes and compliance requirements relevant to healthcare standards and legislation.
  • Mentor and inspire a high-performing team, fostering professional growth and interdepartmental collaboration.

QUALIFICATIONS & EXPERIENCE

The ideal candidate will possess the following key competencies, record of experience and academic preparation:

• Regulated healthcare professional in good standing with your professional college.
• Degree in a health-related field, quality improvement, and/or patient safety.
• Master’s Degree in a health-related field, Quality Improvement and/or Patient Safety or evidence of enrolment into a program with a completion date planned.
• Minimum of (5) years progressive experience in leadership and mentoring.
• Demonstrated leadership ability within Professional Practice environments and within a unionized environment.
• Training and/or certification in Quality Improvement, Patient Safety.
• Training/certification and a demonstrated understanding and/or leadership experience of Enterprise Risk Management.
• Demonstrated knowledge of the principles of high reliability and just culture in health care.
• Experience with leading Accreditation Canada process and audits in a hospital setting.
• Demonstrated Knowledge of Quality Improvement processes, performance improvement, regulatory requirements, clinical quality guidelines, compliance, and policy development.
• Strong data analysis capabilities, quality reporting, written communication, presentation, and interpersonal skills.
• Strong leadership, interactive and theoretical skills.
• Demonstrated strong project management skills.
• Excellent clinical, decision making and critical thinking skills.
• Excellent verbal, written, communication, presentation, and organizational skills.
• Ability to adapt to change in a fast-paced working environment.
• Demonstrated consistent punctuality and attendance record, maintaining a high level of reliability and commitment to performing duties with efficiency and effectiveness in previous roles.
• Commitment to GBGH Values and Purpose Statement.
• Certified Health Executive (CHE) is an asset.
• As a partially designated French speaking organization, French verbal and written communication skills are considered an asset in this position.

HEALTH, SAFETY & WELLNESS

Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We are dedicated to providing a safe workplace and encourage active participation from all team members.

Hours of work are 37.5 hours per week, typically Monday to Friday. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where operationally feasible, flexibility in working hours may be available to support individual life commitments.

BENEFITS & PERKS

When you choose to be a part of GBGH, you are choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• $145,173 - $167,883 annual salary, plus a generous vacation allotment
• Personal Spending Account of $2,025 annually
• Comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life, paid sick days, short -term disability income protection plans.
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans
• Education Fund Opportunities, Career Development and Education Sessions
• Access to Family & Employee Assistance Program
• The successful applicant will be compensated for their time in the interview process.

THE HOSPITAL

Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as a healthcare cornerstone for our vibrant community.

With an annual budget of approximately $80 million, a robust staff of 800 professionals, and a network of over 100 active professional staff alongside 70 regional affiliates and consulting physicians, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 2,500 sq ft expansion to our diagnostic imaging department to add MRI services for our community, a 50,000 sq ft expansion off our emergency department to offer 24 inpatient mental health beds and planning for a new state-of-the-art hospital facility. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

HOW TO APPLY

If you are ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. Please submit your application through GBGH Career Opportunities page to this new opportunity.

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.