Specialist - Patient Safety, Risk Management, Quality Improvement, & Patient Experience

Midland, ON

JOIN US IN MAKING EXCELLENT CARE PERSONAL! 

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we are on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? We are on the lookout for individuals driven by purpose, eager to make a substantial impact on the lives of our patients, their families, and our dedicated staff. We believe that safety is not just a standard, it is a promise we make to our patients, their families, and our community.

THE OPPORTUNITY

Reporting to the Manager of Professional Practice, Quality, Patient Safety, Risk Management and Patient Safety, this Specialist has a critical role responsible for achieving the organization’s goal of excellent patient care by providing the operational leadership and support for quality improvement, patient safety, risk management, patient relations, and policy procedure oversight. This is a highly collaborative role that builds and maintains strong relationships with leadership, staff, physicians, patient and family members & advisors supporting GBGH to build a culture of safety in all aspects of just culture and high reliability. This position manages all processes for patient safety incident management, performs root cause analysis, failure modes effects analysis and follows through on recommendations promoting safe patient care. The position works with our HIROC insurers and designs and supports education initiatives for leaders, staff, and physicians.  In addition, manages the patient relations process, supporting leadership, physicians, patients and families. This is a highly analytical position that works with our decision support team to build reports & dashboards always carrying through with action plans for monitoring performance and safety. The position supports the development and implementation of the organization’s Quality Improvement Plan and Balanced Scorecards, leads operational preparation activities for Accreditation standards and provides operational coordination and support of the policy management system.   

KEY ACCOUNTABILITIES & RESPONSIBILITIES

• • Builds organizational capacity to create a strong culture of patient safety, continuous quality improvement and facilitates the integration of quality improvement initiatives that are continuously monitored.
  • Provides leadership in the development, implementation, and evaluation of quality improvement processes and programs to continually improve the provision of patient/client/resident care.
  • Supports Quality Review process with creation of recommendations and follow-through action plans for improvement.
  • Supports Management, Executive Leadership teams, and physicians to develop and execute local quality improvement priorities and ensures that strategic information, quality improvement, and performance measurement initiatives are linked to strategic and operational priorities and activities.
  • Works collaboratively with Managers, staff, and physicians to promote all domains of quality (including effectiveness, efficiency, accessibility, accountability, and sustainability, etc.) in clinical and operational processes and provides leadership and support for quality reporting to the Executive Leadership Team, Board of Directors, and relevant government bodies.
  • Leads operational Accreditation preparation processes and supports compliance with national Accreditation standards, working collaboratively with leadership to embed standards into organizational policies, procedures, processes, and practices.
  • Works collaboratively with the Professional Practice Leaders to implement best practice standards and guidelines.
  • Leads the implementation and ongoing process of the HIROC Risk Registry across the organization.
  • Maintains fiscal accountability by collecting and monitoring necessary fiscal and quality data, analyzes data appropriately, initiates and implements methods of cost containment in relation to the service/area, and justifies expenditures.
  • Provides leadership and development support for identification of performance indicators across the continuum of care and provides consultative services regarding an array of quality methods used in high performing organizations (including Lean principles, concepts, tools, and methods).
  • Supports program and department managers to analyze current trends and data in support of quality improvement and patient safety.
  • Participates, as required, in regional and provincial quality and patient safety initiatives to support benchmarking and shared learning.

QUALIFICATIONS & EXPERIENCE

The ideal candidate will possess the following key competencies, record of experience and academic preparation:

• Regulated Health Professional with an Undergraduate Degree required.
• Master’s Degree in a health-related discipline, Quality and/or Patient safety is preferred.
• Minimum two (2) years of experience in leading healthcare-based quality and patient safety projects (hospital-based preferred), with demonstrated leadership in Quality Improvement, Patient Safety, Risk Management, and Accreditation Canada process preferred.
• Minimum two (2) years of progressive career experience demonstrating successful outcomes on a variety of quality performance indicators.
• Expert knowledge of quality and safety with the ability to introduce innovative approaches to change
• Sound knowledge of quality improvement methodologies, patient safety methodologies, service design, data management and reporting, and patient engagement
• Demonstrated ability to successfully lead a portfolio of projects simultaneously
• Excellent analytical, problem-solving, and decision-making skills with the ability to identify trends, establish benchmarks, and provide credible analysis and recommendations.
• Self-directed strategic thinker bringing new approaches to quality and safety, service innovation, and performance management
• Excellent leadership skills with the ability to coach, mentor and motivate.
• Expert in stakeholder management, with the ability to forge and maintain strong internal and external stakeholder relationships
• Excellent communication and interpersonal skills; experience working both independently and, in a team collaborative environment is essential
• Excellent decision making and critical thinking skills in a heathcare environment.
• Excellent verbal, written, communication and organizational skills.
• Demonstrated working knowledge of spoken and written English, with strong written and oral presentation skills
• Demonstrated ability to function effectively and adapt to change in a highly dynamic, fast-paced, continually changing environment.
• Demonstrated consistent punctuality and attendance record, maintaining a high level of reliability and commitment to performing duties with efficiency and effectiveness in previous roles
• Healthcare Risk Management Certification is considered an asset.
• Program Planning and Project Management training and experience is considered an asset.
• Patient Safety and /or Patient Experience Certification/program completion is considered an asset.
• As a partially designated French speaking organization, French verbal and written communication skills are considered an asset in this position.
• Commitment to GBGH Values and Purpose Statement.

HEALTH, SAFETY & WELLNESS

Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.

Hours of work are 37.5 hours per week, typically Monday to Friday. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where operationally feasible, flexibility in working hours may be available to support individual life commitments. 

BENEFITS & PERKS

When you choose to be a part of GBGH, you are choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• Hourly rate of pay [$57.98 – $62.76], plus a generous vacation allotment
• Personal Spending Account of $500.00 annually
• Comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life, paid sick days, short -term disability income protection plans
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans
• Education Fund Opportunities, Career Development and Education Sessions
• Access to Family & Employee Assistance Program
• The successful applicant will be compensated for their time in the interview process

THE HOSPITAL

Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as a healthcare cornerstone for our vibrant community.

With an annual budget of approximately $80 million, a robust staff of 800 professionals, and a network of over 100 active professional staff alongside 70 regional affiliates and consulting physicians, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 2,500 sq ft expansion to our diagnostic imaging department to add MRI services for our community, a 50,000 sq ft expansion off our emergency department to offer 24 inpatient mental health beds and planning for a new state-of-the-art hospital facility. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

HOW TO APPLY

If you are ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. Please submit your application through GBGH Career Opportunities page to this new opportunity.

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.