Coordinator - Patient Safety, Risk Management, Quality Improvement, & Patient Experience

Midland, ON

JOIN US IN MAKING EXCELLENT CARE PERSONAL! 

At Georgian Bay General Hospital (GBGH), our commitment to excellence sets us apart. We believe in making excellent care personal, and we are on a relentless journey to enhance the well-being of both our staff and patients. Are you ready to contribute to a healthcare legacy that makes a difference? We are on the lookout for individuals driven by purpose, eager to make a substantial impact on the lives of our patients, their families, and our dedicated staff. We believe that safety is not just a standard, it is a promise we make to our patients, their families, and our community.

THE OPPORTUNITY

Reporting to the Director, Professional Practice, Quality, Patient Safety, Risk Management, and Patient Experience, the Coordinator plays a key role in supporting the organization’s goal of excellent patient care through strong organizational, coordination, and administrative support for portfolio initiatives and projects. This is a highly collaborative role that builds and maintains strong relationships with leadership, staff, physicians, patient and family members & advisors supporting GBGH in delivering work within a high-functioning, collaborative team environment. This role focuses on the clinical and nonclinical aspects of enterprise risk management and quality improvement. It works closely with the clinical portfolio’s project manager keeping strategic projects on track and quality improvement processes moving forward. A highly analytical position that works with team members and our decision support team to build reports & dashboards always carrying through with action plans for monitoring performance and patient safety, the coordinator creates and maintains accurate records, plans, and processes. In addition, it supports the development and implementation of the organization’s Quality Improvement Plans, Balanced Scorecards, supports Accreditation preparation and related coordination activities across the organization, provides administrative and coordination support or the policy management system.

KEY ACCOUNTABILITIES & RESPONSIBILITIES

Planning & Coordination

• Coordinate and monitor portfolio processes, project and quality improvement initiative activities, budgets, timelines, and deliverables across multiple departments.
• Coordinates activities as they relate to Professional Practice, Educational activities, Regulated College Process, Quality Improvement, Risk Management, Patient Experience, and Patient Safety.

Engagement and collaboration

• Facilitate cross-departmental collaboration and communication, including all clinical and clinical support areas.

Tracking and Reporting

• Track project, portfolio responsibilities, & quality improvement initiative progress and prepare regular status reports for leadership.

Risk & Issue management

• Manage Risk Matrix process and assist in identifying risks and issues early, working with staff & leadership on mitigation strategies.

Documentation & Compliance

• Maintain accurate portfolio & project documentation and ensure compliance with internal polices and external regulations. This includes project plans, progress reports, and risk management plans to ensure all project details are accurately captured and communicated.
• Implementing quality control procedures to ensure that all process outcomes meet established standards and regulations specific to the healthcare industry
• Assist in leading Accreditation Canada processes within the organization

Governance & Process Improvement

• Support the implementation of organizational structures and processes for project governance and policy management.
• Assist with post-project evaluation and continuous improvement activities.

Education & Meeting Support

• Contribute to education and training initiatives related to project management principles and tools.
• Prepare meeting materials and support action-oriented discussions

QUALIFICATIONS & EXPERIENCE

The ideal candidate will possess the following key competencies, record of experience and academic preparation:

• Post-secondary education in Business Administration, Project Management, or a related field.
• Minimum 3 years of experience coordinating projects in healthcare, public sector, or a similarly complex environment.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and project management software (e.g., MS Project, Asana, or equivalent).
• A strong understanding of Quality Improvement, Risk Management, and patient safety is a definite asset.
• Excellent communication and interpersonal abilities.
• Strong decision making and critical thinking skills in a healthcare environment.
• Excellent verbal, written, communication and organizational skills
• Demonstrated ability to function effectively and adapt to change in a highly dynamic, fast-paced, continually changing environment.
• Demonstrated consistent punctuality and attendance record, maintaining a high level of reliability and commitment to performing duties with efficiency and effectiveness in previous roles
• Demonstrated ability to “get things done” and drive progress.
• Strong stakeholder management, with the ability to forge and maintain strong internal and external stakeholder relationships
• Demonstrated leadership skills with the ability to coach, mentor and motivate
• PMP or CAPM certification is preferred but not required.
• Change management experience is an asset
• Experience working with contractors on construction projects.
• As a partially designated French speaking organization, French verbal and written communication skills with solid presentation skills are considered an asset in this position.
• Commitment to GBGH Values and Purpose Statement.

HEALTH, SAFETY & WELLNESS

Join us in a culture where your well-being is a top priority. Health and safety are of utmost importance at GBGH. We're dedicated to providing a safe workplace and encourage active participation from all team members.

Hours of work are 37.5 hours per week, typically Monday to Friday. At GBGH, we prioritize work-life balance, valuing our employees' well-being. Where operationally feasible, flexibility in working hours may be available to support individual life commitments. 

BENEFITS & PERKS

When you choose to be a part of GBGH, you are choosing a workplace that prioritizes your growth and well-being. We invest in your professional development, fostering an environment that values continuous learning and growth, ensuring your career thrives.

• Hourly rate of pay [$47.04 – $50.92], plus a generous vacation allotment
• Personal Spending Account of $500.00 annually
• Comprehensive and competitive benefit plan, including but not limited to extended health and dental coverage, life, paid sick days, short -term disability income protection plans
• Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s largest defined benefit pension plans
• Education Fund Opportunities, Career Development and Education Sessions
• Access to Family & Employee Assistance Program
• The successful applicant will be compensated for their time in the interview process

THE HOSPITAL

Discover a rewarding career at GBGH, a dynamic 113-bed facility nestled in the heart of Midland, Ontario. Our dedicated team serves a diverse catchment area, including Midland, Penetanguishene, Township of Tiny, Township of Tay, Christian Island, Georgian Bay Township, and Springwater Township. With a population base of 55,000, surging to over 150,000 during the peak season, GBGH stands as a healthcare cornerstone for our vibrant community.

With an annual budget of approximately $80 million, a robust staff of 800 professionals, and a network of over 100 active professional staff alongside 70 regional affiliates and consulting physicians, GBGH is a vital healthcare hub. Our services span acute care, rehabilitation, complex continuing care, and Level 3 intensive care unit, with exciting plans on the horizon. We are in the early stages of expanding our capabilities, including a 2,500 sq ft expansion to our diagnostic imaging department to add MRI services for our community, a 50,000 sq ft expansion off our emergency department to offer 24 inpatient mental health beds and planning for a new state-of-the-art hospital facility. Explore the latest developments and initiatives at GBGH by visiting our website: gbgh.on.ca.

HOW TO APPLY

If you are ready to embark on a remarkable career journey with GBGH, apply now. Join us in making excellent care personal and be part of a team that is shaping the future of healthcare in our community. Please submit your application through GBGH Career Opportunities page to this new opportunity.

We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted. Selection will be based on the skill, ability, experience, and qualifications. The Hospital reserves the right to conduct a formal interview or other applicable testing where required.

GBGH is committed to providing accessible employment practices that follow the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please advise the Human Resources Department. We encourage all qualified individuals to apply including visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2s+ persons, and anyone else who will contribute to a diverse workplace.