Jr Account Manager

Markham, ON

Crystal International (Group) Inc. is a privately owned global supplier for the color cosmetic, health and beauty, and fragrance industries. Crystal International (Group) Inc. has been supplying quality packaging since 1991.

We are deeply committed to customer service. We have structured our company on the belief that quality service builds sales. We specialize in plastic injection molding and glass components. We offer customized packaging from concept, design, and finished product. We have an extensive line of stock design packaging from lip gloss, lipstick mascara, eye liner, compacts, jars, pots, nail polish bottles, cosmetic bottles and much more.

Join us, and be the part of our team!

Job Title: Jr Account Manager
Division: Administration
Department: Sales & Marketing
Wage Category: Annual Salary with Benefits
Salary: $42,000 - 48,000 per annum

Duties and Responsibilities:

• Serve as one of the customer’s primary point of contact on client specific issues
• Work closely with customers in North America, South America and Europe, suppliers in Asia and the sales team to ensure satisfactory customer order requirements
• Process customer orders through to completion and posting of orders, manage incoming customer orders using a variety of communication medium (email, fax, and phone)
• Issue PO, SO and monitor individual accounts in the SAP system
• Communicate with customers and suppliers regarding costs, quotation, order status, product development, production schedule and delivery etc.; also, internally coordinate with logistic and accounting departments
• Proactively follow orders to determine accuracy and communicate any issues associated with order fulfillment process
• Address and resolve issues required by customers in a calm, efficient, professional and pleasant manner
• Ensure ongoing customer service and support to assigned customer accounts
• Monitor ongoing and development projects for both new and existing accounts including working with Research & Development, Product Engineering and Quality Assurance and Control team
• Coordinate cosmetics packaging samples
• Determine customer needs and recommend the best solution
• Maintain thorough understanding of company products, services and features in order to meet customer needs

Qualifications:

• Completion of a post secondary degree or diploma preferred in International Business, Business Administration or Marketing
• Excellent interpersonal and communication skills
• 3 plus years working knowledge in international trades or distribution industry preferred
• Excellent problem-solving skills and analytical ability
• Dynamic, self-motivated, service and result oriented
• Ability to work under pressure and in a highly competitive environment
• Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet
• Fluent in both English and Chinese is an asset

Please note: Qualified candidates are invited to apply sending it to HRCIG@crystalintl.com. Only those selected for an interview will be contacted, and applicants who do not receive a response within a reasonable timeframe may assume their application was unsuccessful. Candidates who participate in an interview will be informed within 45 days of the interview, or the final interview if applicable, as to whether a hiring decision has been made, in accordance with Ontario legislation. For inquiries, please contact our Human Resources department at HRCIG@crystalintl.com. We sincerely thank all applicants for their interest in joining Crystal International Group. and look forward to the opportunity of welcoming dedicated talent to our team.

For more information, please visit our careers page or follow us on LinkedIn at https://www.linkedin.com/company/crystal-claire-cosmetics-inc/.

This posting represents an existing vacancy within our organization.

We affirm that our hiring process, including candidate screening, evaluation, and selection, does not involve the use of Artificial Intelligence (AI) or automated decision-making tools.

Crystal International Group is an equal opportunity employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process