Customer Communications & Dispatch Support Representative

Albany, NY

A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.

We have an immediate opening for an OVERNIGHT Customer Communications & Dispatch Support Representative located at our Albany office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

• A “customer first” attitude

• 3+ years  Customer Service Experience

• Excellent communications skills & time management

• Ability to multi-task & work independently

• Problem-solving skills

• Computer skills including Microsoft Word and Excel

• Call center and experience in electronic customer communications a plus

Responsibilities include but not limited to:

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Dispatch support for Service Technicians and Fuel Drivers

• Administrative tasks as assigned

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Maintain knowledge of our products & services so that you can successfully assist customers.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Ensure customer satisfaction and provide professional customer support.

• Miscellaneous tasks to support the company daily operations

• Holiday coverage (rotation shared by all representatives)

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Referral program

• Retirement plan

• Tuition reimbursement

• Vision insurance

Schedule:

• OVERNIGHT  9:30pm to 7:30am (Wednesday - Saturday) 10 hour shift  4 day work week

Supplemental pay types:

• Bonus pay

Work Location:

• Albany, NY - In Person position

• THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL

Experience and License Requirements

• Customer Service Experience 3 years minimum
• Microsoft Word and Excel