Dispatch Manager

Etobicoke, ON

Dispatch Manager

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

Position Summary

The Dispatch Manager is responsible for leading the branch delivery and dispatch function while remaining actively involved in day-to-day dispatch operations. This is a hands-on leadership role that oversees the Dispatcher and all branch Drivers, ensuring safe, efficient, and timely deliveries while providing exceptional customer service. The Dispatch Manager works closely with Customer Service, Warehouse, Sales, and the Regional Fleet Manager to coordinate daily delivery activities, driver scheduling, fleet availability, and vehicle maintenance. The role is responsible for the performance, development, and supervision of the delivery team while supporting the branch's operational objectives.

We’re looking for self-sufficient, motivated Dispatch Manager for our Rexdale location at 180 Bethridge Road who want to help us expand our fast-growing business.

Responsibilities

Dispatch Operations

• Perform daily dispatch activities using Samsara and other systems.
• Plan and schedule deliveries to maximize route efficiency and driver productivity.
• Dispatch drivers throughout the day through phone, text, and dispatch software.
• Monitor deliveries and adjust schedules as operational needs change.
• Serve as the primary point of contact for drivers regarding scheduling, route changes, and work assignments.
• Coordinate with Customer Service, Warehouse, and Sales teams to ensure timely and accurate deliveries.
• Manage customer inquiries and resolve delivery issues in a professional and timely manner.
• Book, plan, and track the movement of customer freight.

People Leadership

• Directly supervise all branch Drivers and the Dispatcher.
• Schedule drivers and dispatch staff to meet operational requirements.
• Recruit, onboard, train, and coach employees.
• Conduct performance reviews and provide ongoing feedback and development.
• Manage attendance, vacation scheduling, overtime, and daily staffing requirements.
• Address performance, conduct, and attendance concerns through coaching and corrective action when required.
• Promote a positive, respectful, and accountable team environment.
• Ensure drivers comply with company policies, transportation regulations, and safe operating procedures.

Safety & Fleet Coordination

• Promote safe driving practices and reinforce compliance with company safety policies.
• Monitor driver performance through Samsara and address concerns as appropriate.
• Ensure drivers complete required pre-trip and post-trip vehicle inspections and promptly report defects.
• Work closely with the Regional Fleet Manager to coordinate preventative maintenance, repairs, inspections, licensing, and corrective maintenance to maximize fleet availability and ensure vehicles remain safe and compliant.
• Coordinate vehicle downtime with branch operations to minimize disruptions to customer deliveries.
• Investigate delivery incidents, vehicle accidents, and customer complaints, partnering with the Regional Fleet Manager and Health & Safety as required.
• Ensure transportation documentation and required records are completed accurately and maintained in accordance with company policies.

Operational Support

• Maintain regular communication with branch leadership regarding delivery needs and operational issues.
• Identify opportunities to improve dispatch processes, routing efficiency, and communication between departments.
• Support branch operations by assisting with other operational duties as required.

Requirements

• Minimum 3–5 years of experience in dispatch, transportation, logistics, or fleet coordination.

•  Previous supervisory or leadership experience preferred.

• Strong knowledge of dispatching, routing, and transportation operations.

• Excellent leadership, communication, and interpersonal skills.

• Strong organizational and problem-solving abilities with the ability to manage multiple priorities.

• Customer-focused with the ability to resolve issues professionally and effectively.

• Proficiency with Microsoft Office; experience with Samsara and Divalto is considered an asset.

• Experience in the construction, roofing, or building materials industry is considered an asset.

• Ability to work flexible hours, including overtime and occasional weekends, as operational needs require.