IT Help Desk Analyst - Chicago Portfolio

Chicago, IL

We’re hiring! Who we are:

Morguard is a fully integrated real estate company. We strategically invest in high-quality multi-family assets across North America and the professionals who work with us are an essential component of our success.

We need an IT Help Desk Analyst to support our luxury properties in downtown Chicago, Illinois. Based onsite our properties, you’ll work to support IT operations for our three luxury high rise buildings in the River North/Downtown Chicago Loop Area.

 

About you.

You’re looking to contribute. You like to keep things running and provide solutions. You have a thorough understanding of computer hardware and are adaptable to learning new software and systems.

We are looking for you if you enjoy working with high performing individuals, have an eye for efficiency and have proven success in a help desk/customer service role. If this sounds like you, you could be a part of Morguard!

 

Your responsibilities include:

  • Assist in setting up, maintaining, or breaking down workstation areas as required
  • Purchase and maintain stocks of computer equipment and related hardware
  • Company team mobile device management – including purchasing, configuring, troubleshooting and repair
  • Coordinate with vendors to facilitate purchases, support, or exchanges
  • Help Desk Support
    Receive, investigate, respond to and resolve Level 1 (i.e. simple to moderately complex) technical and software questions or concerns for all platforms – including company intranet, Microsoft Office, JD Edwards, Yardi Voyager 7, Propidex, Argus, Etc. and resolve the issue within a timely manner.
  • Assist in software and network upgrades, as required, in order to enhance system functionality and software efficiency, consistency, and security.
  • Assist with Network Troubleshooting and building phone network
  • Provide end-user support to internal (employee) and external (client) groups.

 

Your experience & strengths:

  • Bachelor’s degree in computer science, finance, accounting or related field of study and/or at least 1-2 years of direct experience with office IT hardware set up, support, and troubleshooting.
  • Previous experience in a technical help desk role is preferred
  • Basic knowledge of VPN and tunneling network technology
  • Understanding of Cat%e/Cat6 networking
  • Experience in cabling (specifications, making cables, patching)
  • A high degree of proficiency and understanding of relevant software – specifically, Windows 10 and the Office 365 Suite of products (Teams, Word, Excel, Outlook, Powerpoint)
  • High level of organization and an excellent sense of prioritization, ability to multi-task and handle your time at work well

 

Additional Requirements:

Physical Activities.

Constantly:

  • Moving about to accomplish tasks or moving from one work site to another.
  • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
  • Communicating with others to exchange information.
  • Assessing the accuracy, neatness, and thoroughness of the work assigned.

Physical Demands.

Occasionally:

  • Medium work includes moving objects up to 50 pounds.

Travel.

Occasionally:

  • up to 10% of travel to the residential portfolio within the US or to regional corporate offices in New Orleans, South Florida

Constantly:

  • Able to float within the Chicago portfolio on a day-to-day basis

 

We support you to do your best.

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals. Our company is made up of professionals with a deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business.

When you join Morguard, you join a strong and committed team and will have access to:

  • Employer-Provided Medical Insurance Options
  • An excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
  • Education Reimbursement Program 
  • Dollar for dollar matching 401k Savings Plan
  • Opportunity to live onsite within the portfolio with our Employee Discount

 

Bring your skills to Morguard.

All job offers are subject to a pre-employment drug test and criminal/credit background check. Qualified candidates will be asked to provide (2) references including a previous direct supervisor.

*Morguard is an equal opportunity employer

+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.

 

 

 

Morguard Apartments

Morguard Apartments

At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of professionals with deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business. When you join Morguard, you join a strong and committed team.

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