Inbound Customer Service Specialist - Earn Up To $19.50 per hour!

Scarborough, ON


Inbound Customer Service Specialist


We offer:


  • Minimum of five (5) shifts per week (Monday through to Friday) between 8:00AM to 10:00PM and occasional Saturday shifts between 8:00AM to 5:00PM as business requires.


  • Offering guaranteed base of $16.00 per hour as well as hourly performance bonus of between $0 - $3.50, the potential to earn up to $19.50 per hour.


  • $300.00- $400.00 annual benefit health spending reimbursement plan for you and your family after 90 days of employment


  • Fully paid initial training


  • Growth & development opportunities including, on-going Workshops, Certification, and Leadership Training Program.


  • A casual, friendly office environment, working with great people who are committed and work as a team to achieve our goals. We are each other’s backbone and the team members are flexible, helpful and want to see all succeed, whether it be through extra help, agreeing to shift trades and answering questions etc.



  • Minimum of 2 years of customer service experience in a contact centre environment,
  • High school diploma or GED required. College or University Degree preferred.
  • Strong customer service and troubleshooting skills
  • Exceptional telephone etiquette and ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Exceptional conflict resolution, negotiation & problem solving skills, demonstrating flexibility in meeting customer needs while maintaining client objectives
  • Strong work ethic and positive team attitude and interpersonal skills that allow one to work effectively in a diverse working environment.
  • Ability to effectively communicate both verbally and in writing with good to excellent English communication skills
  • Strong attention to detail
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
  • Ability understand written manuals and directives
  • Math & analytical aptitude
  • Ability to adapt to change
  • Ability to efficiently multi-task
  • Previous experience in utility or communications industry is not required but is an asset.



In the heart of downtown Toronto, in a bright, beautiful professional building, brick walls and 13' ceilings – 2 minutes from Union Station subway station & Go Transit.


Hours of Operation:

Monday to Friday between 8 am – 10 pm



Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound customer service. Key responsibilities including, bill explanation, account maintenance and collections. As a member of our team, Specialists occasionally assist in the selection, training, development, coaching, and performance of team members to provide customers with superior customer service experience.


If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities for people interested in servicing products to existing customers for some of Canada's largest Utility providers.


The successful candidate will possess the unique combination of rapport-building, presentation skills and experiences required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.


About Us

We are a third party contact centre out source providing solutions to major businesses since 1992.  We pride ourselves on our people and the close working relationships we have with long standing clients, market leaders in Financial, Utilities and Business Services.  We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our client’s and their business.


Our Invitation:

For immediate consideration, for Toronto: please complete our on line application,when directed back to our website and If selected you will be contacted via phone by a member of our Recruitment Team.


We are committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under our company Employment Accommodation policy. Applicants need to make their needs known in advance


Due to the volume of applications we receive, only those candidates selected for telephone interviews will be contacted.


We wish you all the best in your employment search!





Optima Communications International Inc.

Optima Communications International Inc.

Our organization has reached new heights in recent years, since making our first call in April 1992, and with our business growing we are looking to add to this winning team at our third location.
 At Optima, we offer a supportive, innovative, and performance-based work environment.  You will be encouraged to acknowledge and develop your personal and professional goals along-side our organizational objectives.


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